White Glove Delivery
White Glove Delivery Service
What are the benefits?
Mattresses are heavy! It's not always possible, or convenient, to ask a friend or family member for assistance in carrying your new mattress in to your home and help setting it up. Most couples can't always guarantee they will be home at the same time. For other customers there may be health requirements that make setting up their new mattress prohibitive.
For these reasons, and a bunch more that we haven't mentioned, enlisting the help of our shipping partner to deliver and setup your new mattress is an invaluable comfort.
What is included?
If you decide to upgrade to include our White Glove Delivery Service for your order, our shipping partner will handle the entire delivery:
- Your new mattress will be roll-packed (just as it is with standard delivery), which cuts down on shipping costs and makes the mattress easier to handle.
- Once your new mattress arrives in your local area, our shipping partner will contact you directly to schedule your delivery date and time, within a 4-hour window.
- Upon arrival to your home your new mattress will be carried to its new place in your home, unpacked, and positioned for you.
- The delivery team will take with them the shipping materials.
- Should you require removal of your old mattress, please be sure to select "White Glove Service + Removal" on the product page.
- White Glove Delivery Service is $99 per mattress, as is the additional $35 charge for mattress removal.
- Saturday delivery is available, for an additional $65 charge (but don't let that worry you, give us a call!)
- If you have purchased a platform bed to pair with your new mattress, the delivery team can help with assembly if needed. Due to time restrictions the delivery team can only acommodate one platform bed assembly per visit. If you have the ability to assemble the platform bed yourself prior to mattress delivery it is encouraged.